Part A. Common provisions

Article A.1. Identity of the Provider

This website and the services offered on it are operated by:

Obez, Lenny Ind. (sole proprietorship, natural person)

Rue Sainte-Catherine 12/000A, 4500 Huy, Belgium

Company number (BCE): 0713.634.146

VAT: BE0713634146

Email: contact@lennyobez.com

Phone: +32 495 73 31 36

Hereinafter "the Provider". The client, whether business or consumer, is hereinafter "the Client".

Article A.2. Definitions

Consumer: any natural person who acts for purposes which do not fall within the scope of their commercial, industrial, craft or professional activity (art. I.1, 2° CDE).
Business or Professional Client: any client who is not a consumer.
Services: the services provided by the Provider in his three fields of activity: web development (Part B), photography and video (Part C), exploration and location scouting (Part D).
Deliverables: any output delivered to the Client (website, code, images, scouting reports, prints, files).
Quote: the written offer (including by email or via the website form) describing the Services, their price and their specific terms.

Article A.3. Scope and hierarchy of documents

A.3.1. These general terms and conditions apply to every order placed with the Provider, unless expressly derogated from in writing. They take precedence over the Professional Client's general purchasing conditions, unless the Provider accepts those in writing.

A.3.2. In the event of conflict, the order of precedence is: (1) the signed specific agreement, (2) the accepted Quote, (3) these general terms and conditions.

A.3.3. With respect to consumers, these terms and conditions do not affect the rights that the law grants them mandatorily. Any clause that would be held unfair within the meaning of Articles VI.82 et seq. of the Belgian Code of Economic Law (CDE) is deemed unwritten, without affecting the validity of the other clauses. Part E supplements and, where necessary, corrects the other parts for consumer Clients.

Article A.4. Quote, order and formation of the contract

A.4.1. Each Quote is valid for 30 calendar days from the date it is sent, unless stated otherwise.

A.4.2. The contract is formed when the Provider receives the written acceptance of the Quote (signature, email of agreement or validation via the website) and, where a deposit is provided for, when that deposit is received.

A.4.3. The prices, timelines and content shown on the website (including the quote calculator) are indicative and do not constitute a binding offer; only the Quote binds the Provider.

A.4.4. Any change to the scope after acceptance is recorded in a written amendment (content, price, timelines).

Article A.5. Prices and VAT

A.5.1. Prices communicated to Professional Clients are exclusive of VAT. Prices communicated to consumers are inclusive of VAT.

A.5.2. Costs incurred for the assignment (travel beyond the included radius, third-party licences, test hosting, specific accessories, paid permits) are invoiced in addition where they are announced in the Quote or approved in writing by the Client.

Article A.6. Deposit

A.6.1. Unless the Quote states otherwise, a deposit of 40% is due on ordering. For development projects, the default schedule is 40% on signature, 30% on design approval and 30% on go-live; for photography, the deposit is 30% (Article C.1.1); for other services, the balance is due as set out in the Quote. The deposit is an advance payment set off against the price, not earnest money: it confers no right of cancellation by forfeit. Work, or the reservation of a date, only begins once the deposit has been received.

A.6.2. The deposit is set off against the final invoice. Its treatment in the event of cancellation is governed by Articles C.2 (photography), B.2 (development) and D.5 (scouting), in compliance, for consumers, with the requirement that compensation be balanced (Article E.5).

Article A.7. Invoicing and payment

A.7.1. Invoices are payable by bank transfer to the account stated on the invoice, within 30 calendar days of their sending, unless another due date is stated on the invoice or the Quote.

A.7.2. Professional Clients (B2B).

a) If payment is not made by the due date, the invoice bears, by operation of law and without formal notice, late-payment interest at the rate provided for by Article 5 of the Belgian Act of 2 August 2002 on combating late payment in commercial transactions (10.5% per year in the first half of 2026), together with fixed compensation of €40 for recovery costs, without prejudice to the Provider's right to claim reasonable compensation for all other recovery costs incurred beyond that amount (lawyer's fees, formal notice costs, external debt-collection costs) upon supporting evidence. In addition, between businesses, the unpaid balance is increased by operation of law by a penalty clause of 10% with a minimum of €250, without prejudice to the interest above; the court may reduce it if it is manifestly excessive. This penalty clause does not apply to consumers, for whom only the amounts and caps of Book XIX of the Code of Economic Law apply (see A.7.3 and E.7).

b) In accordance with the same Act, no agreed payment term may exceed 60 calendar days; any clause to the contrary is deemed unwritten.

c) The Provider may suspend any Service in progress (including hosting, subject to Article B.7.6) after a formal notice has remained without effect for 14 calendar days. Suspension does not release the Client from its payment obligations: fees for recurring services remain due until the end of the current billing period, since the suspension is attributable to the payment default. If the contract ends during that period, the Provider may refund the unused portion pro rata, after deducting the costs already incurred to provide the service (licences, infrastructure, time spent), which the Provider retains.

d) Any dispute of an invoice must be notified in writing within 15 calendar days of its receipt, stating the reasons; after that period, the invoice is deemed accepted. This clause does not apply to consumers.

A.7.3. Consumer Clients (B2C).

a) In the event of late payment, the Provider first sends a first reminder free of charge. No interest and no compensation are due for the period before that reminder, nor during the 14 calendar days following its sending (that period running from the third business day after postal sending, or from the following calendar day in the case of electronic sending).

b) If payment is not made by the end of that period, the debt bears late-payment interest at the rate provided for by Article 5, paragraph 2, of the Act of 2 August 2002, calculated on the outstanding balance, together with fixed compensation capped as follows: €20 if the balance due is €150 or less; €30 plus 10% of the amount due on the portion between €150.01 and €500; €65 plus 5% of the amount due on the portion above €500, with a maximum of €2,000.

c) The Provider makes the reciprocal commitment: if he fails to perform a payment obligation towards the consumer (for example a refund due) after a written reminder and a period of 14 calendar days, he owes interest and compensation calculated in the same way.

Article A.8. Client cooperation

A.8.1. The Client provides in good time the information, content, access and approvals needed to perform the Services. Announced timelines are suspended while an item to be provided by the Client is awaited.

A.8.2. The Client warrants that it holds the rights and authorisations over any item it provides (texts, logos, images, databases, locations, persons to be photographed) and indemnifies the Provider against any third-party claim in that respect. With respect to consumers, this warranty is limited to the items the consumer actually provided or imposed.

Article A.9. Intellectual property and licence reservation

A.9.1. Unless otherwise agreed in writing, the Provider remains the holder of all intellectual property rights in his creations (custom code, design, photographs, videos, scouting reports), which are protected by Book XI of the Code of Economic Law.

A.9.2. Any assignment or licence of economic rights is recorded in writing (Quote, agreement or invoice stating the scope of the rights) and is interpreted restrictively. Handing over a medium or a file does not entail an assignment of exploitation rights.

A.9.3. Licence reservation. Licences and assignments granted to the Client take effect only upon full and final payment of the price. Until that payment, any exploitation of the Deliverables is prohibited. Full payment constitutes delivery of the licence to the extent described in the Quote.

A.9.4. The Provider's moral rights (attribution, integrity) are retained and inalienable; the arrangements for exercising them may be adjusted in writing.

Article A.10. Subcontracting

The Provider may use subcontractors (infrastructure hosting, email-sending services, second photographer, print laboratory) while remaining responsible to the Client for performance. Subcontractors processing personal data are governed in accordance with Article A.11.

Article A.11. Personal data protection (GDPR)

A.11.1. The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the privacy policy published on the website. He keeps a record of processing activities and concludes with his processors the contracts required by Article 28 of the GDPR.

A.11.2. Where the Provider processes data on behalf of the Client (for example the data of users of a hosted website), he acts as a processor; a data processing agreement is concluded on request or annexed to the Quote.

A.11.3. Supervisory authority: Data Protection Authority (Autorité de protection des données), Rue de la Presse 35, 1000 Brussels (autoriteprotectiondonnees.be).

Article A.12. Confidentiality

Each party keeps confidential the non-public information of the other party of which it becomes aware in connection with the contract, for the duration of the contract and for 2 years after its end. This does not cover information that has entered the public domain or whose disclosure is required by law.

Article A.13. Liability

A.13.1. Common provisions. The Provider performs his Services with the care of a normally prudent and diligent professional. Unless expressly agreed in writing (for example a measurable result described in the Quote), his obligations are obligations of means.

A.13.2. Professional Clients (B2B).

a) The Provider's total liability, on any grounds whatsoever, is limited to the amount excluding VAT actually paid by the Client for the Service concerned or, for recurring services (hosting, maintenance), to the amounts paid during the 12 months preceding the event giving rise to the damage.

b) The Provider is not liable for indirect or intangible damage: loss of turnover, profit, clientele or data (beyond restoring the backups provided for in the contract), reputational harm, business interruption.

c) These limitations and exclusions of liability do not apply: (a) in the event of fraud or intentional fault of the Provider or a person for whom he is responsible; (b) in the event of gross negligence of the Provider or a person for whom he is responsible; (c) in the event of death or damage resulting from harm to a person's life or physical or mental integrity; (d) except in cases of force majeure, in the event of non-performance of an essential undertaking of the contract; (e) in all other cases where the law prohibits excluding or limiting liability. In no event may they have the effect of emptying the contract of its substance.

d) Limitation period (B2B only; not applicable to consumers). Without prejudice to statutory limitation periods of public order, any action by one party against the other arising from or relating to the contract, on any grounds whatsoever, is time-barred 12 months after the day on which the claimant party became aware, or should reasonably have become aware, of the fact on which its action is based, and in any event no later than 36 months after the end of the Services concerned. This clause does not apply to actions based on fraud or intentional fault. The parties acknowledge that this period is reasonable and balanced: it applies identically to each of them and only starts to run from awareness of the fact.

A.13.3. Consumer Clients (B2C).

a) With respect to consumers, the Provider is liable for any direct and foreseeable damage caused by his fault. No clause of this contract limits or excludes his liability in the event of fraud, gross negligence, non-performance of an essential obligation of the contract, or in the event of death or bodily injury caused to the consumer.

b) In other cases, the Provider's liability towards the consumer is limited to direct and foreseeable damage; this flexible cap is proposed out of caution, since an aggressive numerical cap would risk nullity under Articles VI.82 et seq. CDE.

Article A.14. Force majeure and hardship

A.14.1. Neither party is liable for the non-performance of its obligations made impossible by an event of force majeure within the meaning of Article 5.226 of the (new) Belgian Civil Code (impossibility of performance not attributable to the debtor, unforeseeable and unavoidable): natural disaster, widespread failure of an infrastructure supplier, serious illness or accident of the Provider (a sole proprietorship run by a natural person), decision of a public authority, armed conflict. Obligations are suspended for the duration of the event; if it lasts more than 60 calendar days, either party may terminate the Service concerned without compensation, with Services already performed remaining due.

A.14.2. In the event of an unforeseeable change of circumstances making performance excessively onerous within the meaning of Article 5.74 of the (new) Belgian Civil Code, the parties renegotiate the adaptation of the contract in good faith.

Article A.15. Term, suspension and termination

A.15.1. One-off Services end upon their complete performance. Recurring services (hosting, maintenance, support) are concluded for the term stated in the Quote and are tacitly renewed for identical periods, unless terminated by written notice at least 1 month before the renewal date.

A.15.2. Either party may terminate the contract without notice in the event of a serious breach by the other party not remedied within 15 calendar days of a written formal notice.

A.15.3. In the event of termination, the Services performed and the costs incurred up to the effective date remain due.

Article A.16. References and portfolio

A.16.1. Professional Clients: unless a written objection is notified no later than delivery, the Provider may mention the Client's name, its logo and a general description of the assignment in his references (website, case studies, proposals).

A.16.2. Consumer Clients: any use of images or elements identifying the consumer in the portfolio requires their prior and separate consent, in accordance with Article C.8.

Article A.17. Miscellaneous

A.17.1. Evidence. Email exchanges and the records of the website forms are admissible means of evidence between the parties, without depriving the consumer of the means of evidence available under ordinary law.

A.17.2. Partial nullity. The nullity of a clause does not affect the other clauses; the void clause is replaced, as far as possible, by a valid clause of equivalent economic effect, except with respect to consumers where the law requires the unfair clause to be purely and simply removed.

A.17.3. Assignment. The Client may not assign the contract without the Provider's written consent. The Provider may assign the contract as part of a transfer of his business, subject to informing the Client; the consumer may then terminate recurring services free of charge.

A.17.4. Amendment of the terms. For recurring services, the Provider may amend these terms and conditions by written notification 30 calendar days before they take effect; the Client may terminate free of charge before that date if it refuses the amendment.

A.17.5. Languages. These terms and conditions are published in French, English, Dutch and German. In the event of divergence between the language versions, the French version prevails, without prejudice to the consumer's mandatory rights.

Article A.18. Applicable law, mediation and jurisdiction

A.18.1. The contract is governed by Belgian law.

A.18.2. Complaints. Any complaint may be sent to contact@lennyobez.com. The Provider acknowledges receipt and replies within a reasonable time.

A.18.3. Mediation (consumers). If the Provider's reply does not satisfy the consumer, the consumer may contact the Consumer Mediation Service (Service de Médiation pour le Consommateur):

Address: Boulevard du Roi Albert II 8, box 1, 1000 Brussels
Phone: 02 702 52 20
Email: contact@mediationconsommateur.be
Website: mediationconsommateur.be

Recourse to mediation is voluntary and free of charge for the consumer; it does not deprive the consumer of the right to bring legal proceedings. (The European ODR platform was definitively closed on 20 July 2025 and is deliberately no longer mentioned.)

A.18.4. Jurisdiction. For disputes between businesses, the courts of the judicial district of Liège have exclusive jurisdiction, and in particular the Liège Business Court, Huy division, without prejudice to the Provider's right to bring proceedings before the court of the Client's registered office. For disputes with a consumer, the competent court is determined by the statutory rules, in particular Article 624, 1°, 2° and 4°, of the Belgian Judicial Code; this clause does not derogate from those rules.

Part B. Web development, managed hosting, maintenance and support

Article B.1. Purpose

The Provider designs, develops, launches, hosts and maintains websites and web applications, within the scope described in the Quote.

Article B.2. Scope, phases and project cancellation

B.2.1. The Quote describes the features, the number of pages or templates, the languages, the services included (design, integration, content, technical SEO) and what is excluded. What is not mentioned is not included.

B.2.2. The project proceeds in phases (scoping, design, development, acceptance testing, go-live). Written approval of a phase closes it; later changes are handled through an amendment.

B.2.3. If the Client ends the project before completion without breach by the Provider, the phases performed and the work begun are due pro rata, with a minimum equal to the deposit. For consumers, the compensation corresponds to the services already performed and the costs actually incurred, and Article E.5 (reciprocity) applies.

Article B.3. Timelines

Delivery timelines are indicative for Professional Clients, unless a firm commitment is made in the Quote. Towards consumers, the Provider delivers within the agreed period or, failing that, within a reasonable period; in the event of a significant overrun, the consumer may set a reasonable additional period and then terminate the contract if delivery does not take place.

Article B.4. Acceptance testing and acceptance

B.4.1. Upon delivery of each phase or of the complete website, the Client has 10 business days to test and notify its reservations in writing.

B.4.2. In the absence of reservations within that period, or if the Client puts the website into production, delivery is deemed accepted for Professional Clients. For consumers, a lack of reaction does not deprive them of the legal conformity warranty (Article E.4).

B.4.3. Reproducible defects reported during acceptance testing and falling within the scope are corrected free of charge.

Article B.5. Corrective warranty and changes

B.5.1. The Provider corrects free of charge reproducible defects attributable to his code that are reported within 90 calendar days of acceptance.

B.5.2. Not covered: functional changes, defects caused by a modification made by the Client or a third party, non-compliant use, third-party extensions or services, or changes to browsers and platforms after delivery.

B.5.3. For consumers, this commercial warranty is in addition to the legal conformity warranty for digital content and digital services (Article E.4) and does not replace it.

Article B.6. Licences on the code and creations

B.6.1. Subject to full payment (Article A.9.3), the Client receives, over the specific developments made for it, an exclusive, worldwide licence for the duration of the rights, for the purpose of operating its website or application, or the assignment described in the Quote where the Quote expressly so provides.

B.6.2. The Provider's pre-existing generic elements (frameworks, libraries, reusable building blocks, tooling) remain his property; the Client receives a non-exclusive licence to use them limited to the needs of the project.

B.6.3. Open source components remain governed by their own licences, which the Client undertakes to comply with. Licences for third-party services (fonts, stock images, extensions) are taken out in the Client's name or re-invoiced.

Article B.7. Managed hosting

B.7.1. The Provider provides managed hosting on the infrastructure of professional suppliers (notably AWS, EU region), which he administers on the Client's behalf. The hosting contract is separate from the development project and invoiced on a recurring basis.

B.7.2. Service level. The Provider commits to an obligation of means: keeping the service operational, applying security updates to the software stack he administers, monitoring. No absolute availability is guaranteed; planned maintenance interruptions are announced in advance where possible and scheduled outside peak hours.

B.7.3. Backups. Backups are made at the frequency and with the retention period stated in the Quote (by default: daily, 14-day retention). Restoration following a fault of the Provider is free of charge; restoration requested for any other reason is invoiced at the hourly rate in force.

B.7.4. Use. The Client shall not use the hosting for unlawful content or activities, for sending unsolicited email or in a way that compromises the security or stability of the infrastructure. In an emergency (attack, manifestly unlawful content), the Provider may suspend access immediately and informs the Client without delay; in other cases, a prior formal notice is sent.

B.7.5. Reversibility. At the end of the hosting contract, the Provider provides the Client, upon request made no later than 30 calendar days after the end, with a usable copy of the website's data and files (standard export). After 60 calendar days from the end of the contract, the data is deleted.

B.7.6. Suspension for non-payment. In the event of non-payment, suspension of hosting follows Article A.7.2 c) (B2B) or, for consumers, may only occur after the first free reminder, the expiry of the 14-calendar-day period and an express warning of the imminent suspension.

Article B.8. Maintenance and support

B.8.1. The maintenance contract described in the Quote covers: corrective and security updates, small changes within the volume agreed in the Quote (failing any mention: 1 hour per month), assistance by email.

B.8.2. Support is provided on Belgian business days: Monday to Thursday from 9:00 to 13:00 and from 14:00 to 18:00, Friday from 9:00 to 13:00 and from 14:00 to 16:00. Requests are handled within a reasonable time according to their criticality; any target response times appear in the Quote and are objectives, not guarantees, unless expressly stated otherwise.

B.8.3. Unused hours are not carried over, unless the Quote states otherwise.

Article B.9. Domain names and third-party services

B.9.1. Domain names are registered in the Client's name, and the Client remains their holder. The Provider acts as technical contact. The rules of the registries (DNS Belgium, ICANN, national registries) apply; the Provider is not liable for registry decisions or for the loss of a domain due to a failure to renew attributable to the Client.

B.9.2. Third-party services integrated into the website (payment, mapping, emailing, statistics) are provided under the terms of their publishers; the Provider is not liable for their availability or for changes to their terms or prices.

Article B.10. Security and search engine ranking

B.10.1. The Provider applies reasonable security good practices at the time of delivery. As no system is invulnerable, he does not guarantee the absence of intrusion. The Client remains responsible for the confidentiality of its credentials and of the access it delegates.

B.10.2. No search engine ranking and no traffic volume is guaranteed.

Part C. Photography and video (including drone shoots)

Article C.1. Booking

C.1.1. The date of a session or a reportage is reserved upon receipt of the deposit stated in the Quote (30%). The booking blocks the date for the Client's exclusive benefit.

C.1.2. For fixed-date services (wedding, event), the balance is payable no later than 7 calendar days before the date, unless stated otherwise.

Article C.2. Cancellation and postponement by the Client

C.2.1. Scale

cancellation more than 30 calendar days before the date: the deposit is returned, after deduction of the costs already incurred;
cancellation between 30 and 14 calendar days before the date: the deposit is retained;
cancellation less than 14 calendar days before the date: 50% of the total price is due;
cancellation less than 48 hours before the date, or no-show: 100% of the total price is due, excluding costs not incurred.

C.2.2. A postponement requested at least 14 calendar days before the date is free of charge once, subject to availability; subsequent postponements are treated as a cancellation followed by a new booking.

C.2.3. For consumers, these compensations apply only to the extent that they are not manifestly disproportionate to the actual loss (loss of the date, preparation, costs incurred) and are matched by the counterpart in Article C.3.

Article C.3. Cancellation by the Provider

C.3.1. If the Provider cancels for a reason attributable to him, he refunds all sums paid and, for consumers, pays compensation equivalent to what the scale in C.2.1 would have charged the Client in the same time frame, unless he offers an equivalent replacement solution (another reasonably close date or a qualified replacement photographer). If the Client refuses such a solution without legitimate reason, only the full refund of the sums paid remains due, without additional compensation.

C.3.2. If the Provider is prevented by force majeure (Article A.14), notably illness or accident, he first proposes a postponement or a replacement; failing agreement, the sums paid are refunded in full, to the exclusion of any other compensation.

Article C.4. Conduct of the service

C.4.1. The Provider retains artistic and technical direction of the shoot within the framework defined with the Client (brief, moodboard, list of key moments).

C.4.2. The Client obtains the access authorisations for the private locations it chooses and bears any entry fees; Article D.3 applies by analogy if the Provider takes charge of the authorisations.

C.4.3. Outdoor services: if weather conditions are incompatible with the service or with safety, the session is postponed free of charge by mutual agreement. For single-date services (wedding, event), the Provider adapts the shoot to the conditions of the day.

Article C.5. Delivery, selection and files

C.5.1. Images are delivered digitally (gallery or download) within the period stated in the Quote; failing that: an indicative period of two to three weeks for a session (consistent with the timelines announced on the website), with delivery no later than six weeks; for a long fixed-date reportage (wedding, event), an indicative period of six weeks, with delivery no later than eight weeks.

C.5.2. The selection of the delivered images (editing) is a matter for the Provider's professional judgement; any agreed minimum number of images appears in the Quote. Images not selected are neither delivered nor kept beyond the period in Article C.9.

C.5.3. Raw files (RAW) are not delivered; they are the Provider's working material. Any transfer of raw files is subject to a separate, paid written agreement.

Article C.6. Retouching and image integrity

C.6.1. Delivered images are processed and retouched in the Provider's style, as presented in his portfolio; the style does not constitute a lack of conformity.

C.6.2. The Client shall not substantially alter the delivered images (heavy cropping, filters, retouching by third parties or by generative AI) without written agreement, as the integrity of the work falls under the author's moral rights.

Article C.7. Copyright and licences on the images

C.7.1. The Provider is the author of the images and retains the economic and moral rights in them (Book XI CDE). Upon full payment (Article A.9.3), the Client receives the licence described in the Quote.

C.7.2. In the absence of details in the Quote:

Consumer Client: a private, non-commercial, worldwide licence for the duration of the rights (personal prints, family sharing and sharing on personal social media accounts), without any right to sublicense or resell;
Professional Client: a licence to use the images for its own communications (website, social media, brochures) for the term and territory stated in the Quote; any other exploitation (paid advertising, resale, transfer to third parties, press) requires an additional written agreement.

C.7.3. Any broader assignment of economic rights is recorded in a written document specifying the modes of exploitation, the term, the territory and the remuneration, and is interpreted restrictively (art. XI.167 CDE).

C.7.4. The credit "Photo : Lenny Obez · lennyobez.com" is requested for online uses where reasonable, except where the Quote grants a commercial licence, which carries an exemption from credit.

Article C.8. Image rights

C.8.1. Capturing and any use of the image of an identifiable person require that person's consent (art. XI.174 CDE); this double consent (capture and use) applies to the Provider as well as to the Client.

C.8.2. A Client who orders a service involving third parties (wedding guests, staff, models, minors) warrants that it has informed those persons and, where required, obtained their consent or that of the holders of parental authority for minors.

C.8.3. Use of images of the Client or of identifiable third parties in the Provider's portfolio, social media or competitions requires separate written consent (a dedicated box in the Quote or a separate document), which may be refused without any effect on the price and withdrawn for the future at any time, the withdrawal not affecting uses already made (existing printed copies).

Article C.9. File retention

Delivered images are kept for 12 months after delivery, as a courtesy and without any archiving obligation beyond that. The Client downloads and backs up its images upon delivery. After that period, deletion of the files does not give rise to any compensation.

Article C.10. Prints and printed products

C.10.1. Prints, albums and printed products are produced from the files approved by the Client; reasonable differences in rendering between screen and paper do not constitute a defect.

C.10.2. These products, made to the Client's specifications or clearly personalised, are not covered by the right of withdrawal (Article E.3.3). For consumers, they benefit from the two-year legal conformity warranty (Article E.4).

Article C.11. Drone shoots

C.11.1. Flights are carried out under Implementing Regulation (EU) 2019/947 and Belgian regulations (Royal Decree of 8 November 2020), in the applicable subcategories of the "open" category. The Provider holds the A1/A3 remote pilot certificate issued by the Belgian Civil Aviation Authority (FPS Mobility and Transport), under number BEL-RP-x8rvdlvpqu90, valid until 16 July 2031.

C.11.2. The feasibility of a flight depends on UAS geographical zones, any authorisations required (specific category, controlled zones) and the conditions on the day. If an authorisation is refused or cannot be obtained in time, the drone service is cancelled without compensation on either side and the sums paid for that part are refunded.

C.11.3. Safety and weather. The remote pilot alone assesses, before and during the flight, whether the conditions (wind, rain, visibility, persons present) allow flying safely and in compliance. Refusing to fly or interrupting a flight for these reasons does not constitute non-performance; the flight is postponed free of charge or, if no postponement is possible, the drone part is refunded.

C.11.4. The Client informs the Provider of any site constraint (proximity of an aerodrome, sensitive site, third-party property) of which it is aware and obtains the agreement of the occupants of the private premises overflown at take-off and landing.

Part D. Exploration and location scouting

Article D.1. Purpose

The Provider carries out location scouting assignments for photo, video, event or editorial productions: identifying locations matching the brief, visits, scouting shots, practical surveys (access, light, time or seasonal constraints, safety points to watch) and delivery of a report.

Article D.2. Deliverables and licence

D.2.1. The scouting report (location sheets, scouting photos, location details, practical notes) is delivered in the format and within the period agreed in the Quote.

D.2.2. Subject to full payment, the Client receives a licence to use the report and the scouting photos limited to its internal needs for the production referred to in the Quote. Reselling, publishing or passing on the report or the location details to third parties is prohibited without written agreement.

D.2.3. Scouting photos are working documents, not works intended for publication; their quality is assessed on that basis.

Article D.3. Access and authorisations

D.3.1. Scouting does not constitute an authorisation to access or to film. Unless the Quote expressly entrusts this task to the Provider, obtaining authorisations (owners, managers, municipal authorities, managers of natural sites) is the Client's responsibility.

D.3.2. The Provider neither encourages nor practises access to locations without authorisation. He may refuse to scout, document or recommend a location whose access would be illegal or dangerous, without that refusal constituting non-performance.

Article D.4. Accuracy of information and liability

D.4.1. The information in the report reflects the state of the location on the day of the visit. Locations change (works, closure, change of owner, vegetation, weather); the Client verifies the critical points before committing its production.

D.4.2. The Provider is not liable for production decisions taken by the Client on the basis of the report, nor for costs incurred by the Client with third parties.

Article D.5. Cancellation and field conditions

D.5.1. Scouting assignments cancelled by the Client are settled as follows: services and costs already incurred are due, plus the deposit, which is retained if the cancellation occurs less than 7 calendar days before the assignment. The reciprocity of Article E.5 applies to consumers.

D.5.2. Where field conditions or the weather prevent a useful or safe visit, the visit is postponed free of charge by mutual agreement.

Article D.6. Confidentiality of locations

D.6.1. Each party keeps the precise details of the scouted locations confidential. The Client does not publish them (including via geolocation metadata) without written agreement.

D.6.2. The Provider remains free to offer the locations in his scouting database to other clients; no exclusivity is granted over the scouted locations.

Part E. Provisions specific to consumers (B2C)

Article E.1. Precedence

For consumers, the provisions of this part prevail over any other less favourable clause of these terms and conditions. Consumers' mandatory rights (Books VI and XIX CDE, legal warranty, law of evidence) are never restricted by these terms and conditions.

Article E.2. Pre-contractual information

Before any distance or off-premises order, the consumer receives the information required by the Code of Economic Law: characteristics of the service, identity and contact details of the Provider, total price inclusive of VAT or method of calculation, payment and performance arrangements, term of the contract, termination conditions, existence or absence of the right of withdrawal and legal warranties.

Article E.3. Right of withdrawal

E.3.1. Principle. For any contract concluded at a distance (website, email, telephone) or off-premises, the consumer has a period of 14 calendar days to withdraw without giving any reason: from the conclusion of the contract for services, from receipt for goods. Please note: prints, albums and printed products made from the Client's images are personalised goods excluded from the right of withdrawal (see C.10.2 and E.3.3, art. VI.53, 3°); they are not covered here. Withdrawal is exercised by an unambiguous statement (email to contact@lennyobez.com) or via the form in the annex. The Provider refunds all payments received within 14 days of the notification, using the same means of payment.

E.3.2. Performance before the period expires. If the consumer expressly requests that the performance of a service begin during the withdrawal period (for example a photo session or the start of a web project before the 14 days have expired), the consumer remains liable, in the event of withdrawal, to pay an amount proportional to the services already provided. The right of withdrawal is lost once the service has been fully performed, if performance began with the consumer's prior express consent and acknowledgement that they will lose their right of withdrawal after complete performance.

E.3.3. Exceptions. The right of withdrawal does not apply, in particular:

to services fully performed under the conditions of Article E.3.2;
to goods made to the consumer's specifications or clearly personalised: prints, albums, printed products made from their images;
to the supply of digital content not supplied on a tangible medium (a gallery of files delivered by download) whose performance began with the consumer's prior express consent and acknowledgement of the loss of their right of withdrawal (art. VI.53, 13°, of the Code of Economic Law).

E.3.4. These rules and the form in the annex will be integrated into the website's ordering process (express consent box for early performance, acknowledgement box for the loss of the right).

Article E.4. Legal conformity warranty

E.4.1. Goods (prints, albums, physical media): the consumer benefits from the two-year legal warranty from delivery (Articles 1649bis et seq. of the former Belgian Civil Code). Any lack of conformity that appears within that period is presumed to have existed at the time of delivery, unless proven otherwise. The consumer is entitled, in the order laid down by law, to repair or replacement, then to a price reduction or termination.

E.4.2. Digital content and digital services (delivered website, digital gallery, online services): the legal conformity warranty for digital content and digital services (Title VIbis of Book III of the former Belgian Civil Code, Act of 20 March 2022) applies. For continuous supplies (hosting, maintenance), the Provider is liable for lacks of conformity that appear throughout the duration of the supply.

E.4.3. Neither the payment term nor contractual acceptance limits these warranties.

Article E.5. Balance of compensation

Any fixed compensation charged to the consumer by these terms and conditions has as its counterpart an equivalent compensation charged to the Provider where the Provider breaches the same obligation (Articles A.7.3 c) and C.3.1). No compensation charged to the consumer may be manifestly disproportionate to the Provider's actual loss.

Article E.6. Recurring services

Recurring services (hosting, maintenance) are concluded for an initial commitment period of 12 months. For consumers, they may be terminated at any time after the first renewal, subject to one month's notice, without any termination fee.

Article E.7. Unpaid debts

The treatment of consumers' unpaid debts (first free reminder, 14-calendar-day period, caps on interest and compensation) is described in Article A.7.3 and follows Book XIX of the Code of Economic Law.

Article E.8. Complaints, mediation and jurisdiction

E.8.1. Customer service: contact@lennyobez.com, +32 495 73 31 36.

E.8.2. Failing an amicable solution, the consumer may refer the matter free of charge to the Consumer Mediation Service (contact details in Article A.18.3).

E.8.3. The competent court is determined by the Belgian Judicial Code (Article A.18.4); Belgian law applies, without depriving a consumer residing in another Member State of the Union of the mandatory protections of their place of residence.

Annex. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

— To Obez, Lenny Ind., Rue Ste-Catherine 12/000A, 4500 Huy, Belgium, contact@lennyobez.com

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s) (only if this form is notified on paper):

(*) Delete as appropriate.

General terms and conditions of sale and service